Paul Cerrato, writing in Information Week, thoughtfully discusses how IT tools can help (or hinder) practices to engage patients in their care (and meet Meaningful Use requirements). He makes the point that engagement tools that look good in a controlled laboratory environment often fail when put into service in the messy day-to-day world of sick patients, anxious families, harried providers and overworked staffs. That's why it is critical to select tools that have proven themselves in large-scale, well-designed evaluations in real-world settings.
http://www.informationweek.com/news/healthcare/policy/240003073#
